Refund policy

Return and Exchange

Junie + Belle allows customers to exchange or receive store credit for items returned within 7 days of purchase, provided the items are unworn, in their original condition with tags attached, and accompanied by proof of purchase. Return postage is the responsibility of the customer unless an error has occurred at the fault of Junie + Belle. We suggest using tracked postage to avoid lost parcels, as Junie + Belle does not accept liability for lost items.

For hygiene reasons, earrings cannot be returned. Items purchased on sale, promotional items or free gifts are also ineligible for return.

Junie + Belle does not offer refunds, except in cases where an item is deemed faulty due to manufacturing issues. Under consumer law, we reserve the right to assess and determine any faults before processing refunds. We do not offer refunds for general wear and tear and ask that you please care for your jewellery following our care instructions. 

Email us at support@junieandbelle.com to begin your  return + Exchange process. 

Please choose your items carefully. ensuring correct ring size and item measurements. 

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

You can always contact us for any return question at junie.bellestore@gmail.com.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at junie.bellestore@gmail.com.